Refund Policy

At PureMedia, we are committed to providing exceptional digital marketing and SEO services. We value our customers and aim to ensure satisfaction with our services. This refund policy outlines the terms and conditions for refunds.

1. General Refund Guidelines

Eligibility for Refunds: Refunds are generally only issued for services that have not yet been rendered or for which the initial project has not commenced. If a project has begun, refunds may be prorated based on the amount of work completed.

Request for Refund: To request a refund, please contact us at [email protected] or call us at +442032872041. Include your name, contact information, and a detailed explanation of your refund request.

2. Refund Policy for SEO Services

Initial Setup Fees: Initial setup fees for SEO services are non-refundable. These fees cover the preliminary work and resources required to begin your project.

Monthly SEO Services: Refunds for monthly SEO services are handled on a case-by-case basis. If you are dissatisfied with our services, please contact us within 14 days of the billing date to discuss your concerns and eligibility for a refund.

3. Refund Policy for Digital Marketing Services

Campaign Management Fees: Campaign management fees are non-refundable once the campaign has commenced. This includes services such as PPC, social media management, and email marketing.

Ad Spend: Refunds for ad spend are subject to the policies of the respective advertising platforms (e.g., Google Ads, Facebook Ads). PureMedia does not control these policies and cannot guarantee refunds for ad spend.

4. Refund Policy for Web Development Services

Project Deposits: Deposits for web development projects are non-refundable once the project has commenced. These deposits cover the initial planning and design phases.

Project Cancellation: If a web development project is canceled after commencement, refunds will be prorated based on the amount of work completed and expenses incurred.

5. Refund Policy for Consulting Services

Consultation Fees: Fees for one-time consultations are non-refundable once the consultation has taken place.

Ongoing Consulting Services: For ongoing consulting services, refunds will be considered on a case-by-case basis. Please contact us to discuss your specific situation.

6. Exceptions

Force Majeure: Refunds will not be issued for delays or failures in performance resulting from acts beyond our control, such as natural disasters, pandemics, or other unforeseen events.

Service Dissatisfaction: If you are dissatisfied with any aspect of our services, we encourage you to contact us. We are committed to resolving any issues and ensuring your satisfaction.

7. How to Request a Refund

To request a refund, please follow these steps:

1. Contact Us: Email us at [email protected] or call +442032872041 to initiate your refund request.

2. Provide Details: Include your name, contact information, and a detailed explanation of your refund request.

3. Review Process: Our team will review your request and respond within 7 business days with a resolution or further instructions.

8. Contact Information

If you have any questions or need further assistance regarding our refund policy, please contact us at:

Phone: +442032872041

Email: [email protected]

Address: Sepapaja 6, Tallinn, Harju, 15551, Estonia

Thank you for choosing PureMedia. We value your business and are dedicated to providing the highest level of service.

Alexa Liv


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